Frequently Asked Questions (FAQs)

Everything you need to know about Stranger Espresso orders, products, and support.


☕ General Questions

Stranger Espresso is an Australian coffee brand offering premium, freshly roasted coffee, available as whole beans, or ground, in drip bags, we also offer coffee-themed merchandise for our coffee lovers.

We’re proudly based in Australia, in the Eastern suburbs of Sydney, supporting local cafes and coffee drinkers.

Our beans are carefully sourced for rich, smooth flavor and crafted for a consistent, quality experience—whether it’s an espresso or a latte.


📦 Orders & Shipping

Yes — free shipping is available on all orders over $60 AUD.

Standard delivery usually takes 3–7 business days depending on your location. You’ll receive tracking details via email once your order ships.

Use the Track My Order tool on our website or check your shipping confirmation email.

Not yet! We currently ship within Australia only.


💸 Payments & Returns

We accept all major credit and debit cards, PayPal, and offer secure checkout with SSL encryption.

Yes. Please review our Refund Policy for return eligibility, processing steps, and timelines.


☕ Product Questions

Yes! Our packaging is eco-conscious and recyclable according to local recycling rules.

Ground coffee is ready to brew right away. Whole beans allow you to grind fresh for maximum flavor and aroma.

Simply open the drip bag, hook it over your cup, and slowly pour in hot water. Instant café-style coffee anywhere, anytime.


🎁 Gifting & Subscriptions

Absolutely! Our gift packs are curated for coffee lovers and perfect for any occasion.


Absolutely! You can set up a subscription to have your favorite coffee beans or ground coffee delivered straight to your door on a schedule that suits you - weekly, fortnightly, or monthly. Subscribing not only ensures you never run out of coffee, but it also comes with exclusive perks and discounts for our loyal subscribers.
Set up your subscription here



Still Need Help?

Can’t find what you’re looking for? Contact our support team at Info@strangerespresso.com.au or visit the Contact Us page.